customer servicenoun

  • jaカスタマー[顧客]サービス
  • enthe part of an organization that answers customers' questions, exchanges goods that are not satisfactory, etc.

Examples

PLAY
4:09 / --:--
Mute
1.
Samsung does throw in $149 screen replacement in the first year.
2.
But after, that it costs $599.
3.
There's also 24/7 customer service for buyers.
4.
Thank you for calling Samsung Galaxy Premier service.
5.
My name's Damian.
6.
Who do I have the pleasure of speaking with today?
7.
Hi, my name's Joanna.
8.
Would you be my friend?
9.
I'm sorry, what now?
PLAY
1:15 / --:--
Mute
1.
If I come to you and I've complained about something that probably doesn't warrant going to the company,
2.
you empathize with me.
3.
What does that mean?
4.
It means we say, "I'm sorry."
5.
"I'm sorry whatever happened to you happened to you."
6.
Customer service is really 2 things: empathy and timeliness.
7.
So, the quicker a company can say to you, "I'm sorry,"
8.
the less likely you are to be really upset.
PLAY
0:23 / --:--
Mute
1.
Can you pretend I'm heated and pushing really hard for our table to satisfy my type-A friend over there?
2.
I also work in customer service,
3.
so I know how thankless this job can be.
4.
You're doing great.
PLAY
2:39 / --:--
Mute
1.
- Hey, man, you mind if I run something by you? - Love it.
2.
Go.
3.
Well, I kinda feel like what we have going for us is our customer service.
4.
And no matter how much we change this up,
5.
I don't know that a website is gonna be able to replace that.
6.
I can tell you've thought about this a lot.
7.
- I appreciate that. - Thanks.
PLAY
0:00 / --:--
Mute
1.
- How's it going with the copier? - Not great.
2.
I got through to customer service,
3.
but I really don't remember that much Japanese.
4.
*Speaks Japanese*.
PLAY
0:15 / --:--
Mute
1.
So, if you are an entrepreneur of a 3-person business, you need to be doing everything, right?
2.
You need to be sweeping the floors.
3.
You need to be sending emails.
4.
You need to be responding to customer service.
5.
But as your business scales, there's this famous phrase, "I can't afford what I used to be able to do."
6.
So you may not be able to afford to mow your lawn anymore, or do your laundry,
7.
or answer those customer service emails.
PLAY
0:14 / --:--
Mute
1.
Hanson Robotics develops extremely lifelike robots for human-robot interactions.
2.
We're designing these robots to serve in healthcare, therapy, education, and customer service applications.
3.
The robots are designed to look very human-like, like Sophia.
4.
I'm already very interested in design, technology, and the environment.
5.
I feel like I can be a good partner to humans in these areas.
PLAY
4:26 / --:--
Mute
1.
Potter Lumber.
2.
Hey, I'm like an old lady,
3.
and I'm in the yard or whatever.
4.
What's going on out there?
5.
I'm mad about your customer service.
6.
The lady wants to talk to a manager,
7.
so I'm handling it.