And those are the most important things for us.
Innovation, customer satisfaction,
and the overall size and loyalty of our customers.
In terms of overall customer satisfaction,
Trader Joe's was the highest-ranking national brand in Consumer Reports' 2019 ranking of grocery chains.
Customers report high levels of satisfaction,
despite the fact that Trader Joe's is not necessarily convenient or a one-stop shop.
But better and faster in-flight WiFi is definitely on its way.
American Airlines, for example, is making moves to invest in better in-flight WiFi.
One survey showed that 67% of passengers would rebook with an airline if high-quality WiFi were available.
In other words, good Wi-Fi means customer satisfaction and loyalty.
Is it ever gonna return to the way it was?
I mean, I hope it will.
But there's still so much uncertainty.
Don't let anybody over here hear me saying this,
but I hope it doesn't come back like it was.
Maybe a little less crowded, maybe a little bit more concerted effort on customer satisfaction.
I think prices will have to go up.
But then, they were too low before.
There could be a lot of interesting stuff going on.
Today, I'm thrilled to tell you the Apple Watch is now the number 1 watch in the world.
But what's most rewarding to us is how much our users love it.
We have an industry-leading customer satisfaction rate of 97%.